From human skill to workplace capability.

Recognise and manage emotions; build self-awareness, social awareness and constructive relationships.

Plan and adapt communication; listen, speak, write, read and use non-verbal cues effectively.

Contribute through planning, decisions, productive activity, ideas, influence, involvement and adaptability.

Structure work, workspace, information and interruptions so activity flows smoothly and efficiently.

Distinguish importance from urgency and protect time for the work that matters most.

Recognise sources of work stress, select coping responses and reduce avoidable pressure.

Use conceptual, analytical, broad and intuitive thinking with mental agility and memory.

Analyse and structure time, protect priority work, plan ahead, manage deadlines and reduce procrastination.

Sustain resilience and personal advancement across relationships, intellect, career, health, emotions, leisure and finances.

Apply energy, willpower, maturity, confidence, flexibility, foresight, spontaneity and risk awareness at work.

Understand the change process, anticipate resistance and involve people in constructive implementation.

Define problems, evaluate information, assess risk and exercise sound judgement in context.

Manage decisions from issue framing and choice through implementation, ownership and review.

Allocate work with clear outcomes, authority, support, review and feedback.

Manage people fairly and effectively across performance, development, relationships and workplace responsibilities.

Identify, organise, store, retrieve, interpret and communicate the information required for effective work.

Understand role purpose, responsibilities, standards, context and specialist knowledge needed to perform.

Define clear results, align expectations, establish measures and review progress.

Coordinate scope, resources, schedule, risk, team activity and delivery through a disciplined project cycle.

Build shared purpose, collaboration, trust, contribution and collective accountability for results.

Generate original ideas, reframe problems, explore possibilities and turn imagination into workable options.

Make principled choices, model integrity and strengthen the ethical climate of decisions and relationships.

Convert ideas into value through experimentation, development, implementation and collective innovation.

Design and lead purposeful meetings with preparation, participation, focus, decisions and follow-through.

Understand human needs and create conditions that build commitment, effort and sustained performance.

Understand organisational purpose, strategy, systems and external context so action is well informed.

Demonstrate integrity, reliability, courage, fairness and consistency in behaviour and working relationships.

Build agreement through preparation, credible communication, influence, trade-offs and mutual understanding.

Use formal and informal power responsibly and influence others toward constructive organisational outcomes.

Create direction, engage people, challenge current practice, enable change and sustain higher performance.